When Auto-Pay runs, we understand how important it is to you to have visibility into which payments succeeded and which did not. Enrollsy makes this simple with automatic notifications to you and your customer whose credit card or ACH (eCheck) payment declined. Read more.

When an ACH payment (an eCheck) is posted, it gets put in a "Pending" status until the customer's bank funds it. Their bank can make one of two decisions:

1. "Settle" the payment. Most likely the scenario. This happens if the customer's bank successfully funds the ACH payment.
2. "Rejects" the payment. Just like a paper check, an eCheck can bounce or get rejected by the customer's bank.

Many wonder how Enrollsy handles rejected ACH payments. Learn more.

When you first set your Enrollsy account up, you probably set your payment notifications up. If you didn't, the answer to your question is they don't go out! So, if you need to change the frequency or if you need to set them up to begin with, this FAQ will step you through that process. Read more.

When someone completes your Enroll Form, they will receive an email confirmation outlining the details of the enrollment and a link to their Account. If they click that link, they will be redirected to your Account Sign In Page. If they have forgotten the password they created, they will click a forgot password link that will send them an email to confirm Account ownership. So, what should you do if a customer contacts you and tells you they aren't getting these email notifications? That's what we'll address here.

Administrative users of Enrollsy can elect to receive email notifications for two significant events:

1. New Enrollments - Each time someone completes the Enroll Form
2. Auto-Pay Results - Each time Auto-Pay runs, a summary of any declines or failed Payments

This answer will help you troubleshoot what to do if you aren't receiving these notifications.