Sometimes you've got your username and password right, but you get an error that says "Invalid token. Authentication failed." When this happens, you are probably feeling frustrated. There are a few things you can do to troubleshoot and fix this issue. Learn more.
We often find that end-users don't always remember or accurately convey exactly what they have been doing online, making it hard to diagnose the real issue. Here are some tips for troubleshooting and helping your customers reset their password.