I have an enrollee withdrawing from a program, what do I need to do in Enrollsy?
Support HomeUpdated On
Mon
,
28 Sep
,
2020
10:51 am
Let's face it, not everyone sticks around for the long-haul. When someone cancels or withdraws from a program, it's important that you know what to do. Here's the simple two-step process:
STEP 1:
Find the enrollee using the search bar in the top of Enrollsy

STEP 2:
Find the program they are withdrawing from and flip the switch to deactivate them. It's important to note that doing so WILL DO a couple of things:
- It will remove them from their class assignment
- It will turn off auto-billing
Also important to note, that doing this WILL NOT DO the following:
- Make the account inactive (read about how to do that here)
- Zero out the account balance. Any unpaid charges for this enrollment will remain on the account unless you remove them)

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