What happens when some payments decline during an Auto-Pay event?

Support Home
Updated On   
Mon
14 Dec
2020
4:09 pm

When Auto-Pay runs, we understand how important it is to have visibility into which payments succeeded and which did not.

Enrollsy makes this simple with automatic notifications to you and your customer whose credit card or ACH (eCheck) payment declined.

Notifications

  • All admin users that have the setting "Receive failed customer payment emails" turned on will receive an email notification of all declined credit card and ACH payments during Auto-Pay. If you have access to manage admin users, you can change this setting by going to My Company -> Users -> Admins or click here to manage your admins users.
  • The customer whose payment declined will receive an email notification as well. They will be instructed to login to their account and update their payment credentials and try the payment again.
Example customer email notification
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